Claims FAQ

I’ve been in an accident; what should I do?

Please call your agent to report your claim. Be sure to provide your agent with your current phone numbers, e-mail addresses, and the best time to reach you.

After I filed a claim, what happens next?

A claims representative will promptly contact you and will work with you to conclusion.

How long do I have to file my claim?

We recommend you report your claim as soon as possible so 1st Auto can respond appropriately.

What are my options for vehicle repairs?

If you do not have a specific shop in mind, you may want to consider one of the shops in your area in our Direct Repair Network. If you chose one of these shops, please be sure to let your agent or Claims Representative know.

How many estimates do I need?

If you choose not to use one of our network of Direct Repair shops and your vehicle is safely driveable, two estimates are helpful for comparison; one shop may observe damage the other may have missed.

What should I do if my vehicle was involved in a hit-and-run?

We recommend you file a report with the police department and contact your agent.

When I enter the payment portal – why do I see a US Bank logo?

US Bank is our trusted service provider which allow us to securely receive online customer payment by credit card or checking account

Any other claim questions?

Contact your agent or 1st Auto Claims at (800) 261-2886.