Post Site: WRC Agency

CSR24 Going Live September 1

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As of September 1, you will have access to your clients’ information via CSR24 for business written through WRC Agency. CSR24 syncs with our agency management system, giving you real-time access. This online portal will allow you to access policy documents, view policy information, submit changes, print ID cards and request certificates of insurance. In addition, you can upload documents for us, find our contact information, ask questions and submit loss notices.

With the implementation of CSR24, WRC Agency will no longer send emails to our agents with copies of new business, endorsements, renewals, cancellation notices, recissions, audit documents or other materials received by the carriers. Documents will automatically be associated with each of your respective clients in CSR24.

To access the new system, you will need to contact wrcagency@thewrcgroup.com for your username and password. There is only one username and password per agency. Access to CSR24 can be found at wrcagency.com or by clicking here.

CSR24 will benefit your agency in a variety of ways, including:

You have the latest policy information for your clients. If the carrier downloads into our agency management system, policy information will be updated each weekday morning. If the carrier does not download into our system, policy documents will be associated with clients and accessible to you as soon as we receive and process.

You will be able to:

  • View policy information
  • Add, change or remove drivers, vehicles and locations. All other changes can be submitted via email request within CSR24
  • Request a Certificate of Insurance
  • Submit claim information
  • Upload documents to WRC Agency
  • Look up and contact WRC Agency team members

Please note that we cannot send notifications when your clients’ policy information is updated, so be sure to check CSR24 on a regular basis.

By moving to CSR24, you will have easier access to your clients’ information and it will enable our team to focus on serving you.

We hope you find value in this new tool. Please share your feedback so we can continue to enhance CSR24.

WRC Named a Best Place to Work in Insurance for Second Year

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The WRC Group has been named in the annual Best Places to Work in Insurance program, which recognizes employers for their outstanding performance in establishing workplaces where employees can thrive, enjoy their work and help their companies grow.

WRC is one of the leading mutual reinsurers in the United States. The company partners with mutual clients, offering products and services they need to remain competitive, providing professional guidance when requested, and advancing funds quickly to assist with large-scale losses. The WRC Group includes Wisconsin Reinsurance, 1st Auto, WRC Agency and Wisconsin Adjusting Service, Inc.

“The WRC Group is thrilled to be named a Best Company to Work for in Insurance for a second year in a row!” says Jason Fogg, WRC Executive Vice President. “Our people are what makes WRC special and we couldn’t be prouder of them. They have stayed focused and positive during what has been one of the most challenging times many of us have faced. We can’t thank them enough for their hard work and dedication. Not only do our colleagues look out for our customers, they look out for each other. It’s that culture that makes WRC such a wonderful place to work.”

WRC performs well in employee ratings for culture and benefits. Employees also give WRC high marks for its response to the pandemic, including a commitment to safety, a seamless transition to employees working from home and prompt fulfillment of equipment needs. The company focuses on giving back, and employees remain active participants in that effort. They share their time and talents for numerous company-sponsored events, including volunteering at a local food bank.

Best Places to Work in Insurance is an annual sponsored content feature presented by the Custom Publishing unit of Business Insurance and Best Companies Group that lists the agents, brokers, insurance companies and other providers with the highest levels of employee engagement and satisfaction. Harrisburg, Pennsylvania-based Best Companies Group identifies the leading employers in the insurance industry by conducting a free two-part assessment of each company. The first part is a questionnaire completed by the employer about company policies, practices and demographics. The second part is a confidential employee survey on engagement and satisfaction.

The program divides employers into the categories of small, 25-249 employees; medium, 250-999 employees; and large, 1,000 or more employees. This year’s report features 100 companies of various sizes, from 25 employees to more than 4,000.

The ranking and profiles of the winning companies will be unveiled as a sponsored content supplement in the October issue of Business Insurance and online at BusinessInsurance.com.

Business Insurance is the authoritative news and information source for executives concerned about risk and the impact on their business. With information for risk managers, insurers, brokers and other providers of insurance products and services, Business Insurance delivers in-depth analysis on new and emerging risks, case studies of successful programs, market intelligence on trends, and guidance on how to capitalize on opportunities and overcome challenges.

In addition to a monthly print magazine, Business Insurance provides essential news via its website, BusinessInsurance.com; daily and weekly e-newsletters; and breaking news via email news alerts. To subscribe, please contact Business Insurance at info@businessinsurance.com.

Best Companies Group works with partners to establish “Best Places to Work,” “Best Companies,” and “Best Employers” programs on a national, state-wide and regional basis. Through its thorough workplace assessment using employer questionnaires and employee satisfaction surveys, Best Companies Group identifies and recognizes companies that have been successful in creating and maintaining workplace excellence.

Introducing the Learning Library

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WRC Agency is committed to innovation and providing resources to help you stay competitive. We are pleased to announce that we have launched a Learning Library (LL) that features educational videos we created about insurance industry topics. This resource provides self-paced programs that you and your team can watch at your convenience. Each module includes supporting educational materials and a short knowledge test. You can mark programs as favorites, rate programs and easily provide feedback. New modules will be added throughout the year.

The Learning Library is available to you on our secure website. To access the LL, just log in and click on the Learning Library link at the top of the webpage. The LL works optimally on Chrome, Firefox and Edge.

Coverage for Restaurant Delivery Drivers in Wisconsin

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If you insure restaurants or bars that are shut down in Wisconsin due to the COVID-19 virus, and they are now offering delivery service, please take the time to read the OCI Bulletin regarding coverage for delivery drivers for restaurants. Many of these clients likely have not even thought of insurance implications. While there is some relief now, they may need the coverage in the future.

If after talking with your clients you have questions about how the WRC Agency can help, please call us at (800) 329-7020 or send us an email at wrcagency@thewrcgroup.com. We are open for business and ready to help you.