Getting To Know: Angie Rosga, Claims Representative
By Courtney Townsend, Assistant Claims Manager
We are continuing our feature on 1st Auto claim professionals. We are committed to fostering the relationships between our claims team and agency partners, and hope this provides a glimpse into the life of someone you’ve worked with!
Our featured claims professional is Angie Rosga. Angie started with the company in 2005 as a Claims Administrative Assistant. She was promoted to Level 1 Claims Representative in 2015 and to Level 2 Claims Representative in 2019. Angie was promoted again this year to Level 3 Claims Representative. She handles a wide variety of claims including coverage investigations and complex property and bodily injury claims.
What are some of your hobbies?
Angie: I wish I had some – I just try to spend time enjoying life with family and friends, and my dog, Arlo.
What are five words that best describe you?
Angie: Fun, helpful, caring, honest, loyal.
What is something people would be surprised to know about you?
Angie: That I have a favorite blanket that I must sleep with, and I take it with me for overnight stays.
Where is your favorite place you have traveled?
Angie: Cocoa Beach, Florida, with my family.
What is your favorite movie, TV show or podcast?
Angie: “Chicago Fire,” “Young and The Restless.”
If you could meet any celebrity or public figure from the past or present, who would it be and why?
Angie: Currently, Luke Combs — he is just so humble and kind and would be a lot of fun to hang out with.
What led you to a career in the insurance industry?
Angie: Just random timing. About 20 years ago, I ended up starting as an admin for another insurance company and it just evolved from there.
What do you like most about handling insurance claims?
Angie: I like the variety of claims, the investigating and coming to the best conclusion for all involved.
What is one of your most memorable claims experiences?
Angie: When an insured called and wanted her towing bill paid as she could not afford it; I paid it and she sent me a letter telling me I was such an angel!
What advice would you offer our agents to assist the claims department in providing an exceptional claims experience for our customers?
Angie: To provide us with the most accurate contact information — phone number, email addresses, home address, etc. — so that first contacts can be made quickly.