OCI Files Petition for Rehabilitation

The Wisconsin Office of the Commissioner of Insurance (OCI) has filed a Petition for Rehabilitation with Dane County (WI) Circuit Court to place Wisconsin Reinsurance Corporation and 1st Auto & Casualty Insurance Company into rehabilitation status. For information on the rehabilitation please see the OCI’s WRC and 1st Auto Rehabilitation webpage: oci.wi.gov/WRC.

CSR24 Now Live

You now have access to your clients’ information via CSR24 for business written through WRC Agency. CSR24 syncs with our agency management system, giving you real-time access. This online portal allows you to access policy documents, view policy information, submit changes, print ID cards and request certificates of insurance. In addition, you can upload documents for us, find our contact information, ask questions and submit loss notices.

With the implementation of CSR24, WRC Agency no longer sends emails to our agents with copies of new business, endorsements, renewals, cancellation notices, recissions, audit documents or other materials received by the carriers. Documents are automatically associated with each of your respective clients in CSR24.

To access the new system, you will need to contact wrcagency@thewrcgroup.com for your username and password. There is only one username and password per agency. Access to CSR24 can be found at wrcagency.com or by clicking here.

CSR24 benefits your agency in a variety of ways, including:

You have the latest policy information for your clients. If the carrier downloads into our agency management system, policy information will be updated each weekday morning. If the carrier does not download into our system, policy documents will be associated with clients and accessible to you as soon as we receive and process.

You are able to:

  • View policy information
  • Add, change or remove drivers, vehicles and locations. All other changes can be submitted via email request within CSR24
  • Request a Certificate of Insurance
  • Submit claim information
  • Upload documents to WRC Agency
  • Look up and contact WRC Agency team members

Please note that we cannot send notifications when your clients’ policy information is updated, so be sure to check CSR24 on a regular basis.

By moving to CSR24, you will have easier access to your clients’ information and it will enable our team to focus on serving you.

We hope you find value in this new tool. Please share your feedback so we can continue to enhance CSR24.

Introducing the New Leader of 1st Auto

Ellie Walsh. Photo: Miriam Bulcher Photography

We’re pleased to introduce you to Ellie Walsh, who has been named Senior Vice President of Insurance and will lead 1st Auto.

Ellie joins 1st Auto after 20 years at American Family Insurance. Her most recent position was Claims Data and Analytics Director. She also held roles in claims, personal and commercial lines underwriting, and product management.

“I am excited to join The WRC Group and specifically 1st Auto,” says Ellie. “I look forward to applying my management and data analytics experience and working with the 1st Auto team to enhance our products and operations.”

She earned a Bachelor of Business Administration degree from the University of Wisconsin-Madison and a Master of Business Administration degree from Edgewood College. She also earned a Master’s Certificate in Project Management and a Digital Leader Certification from UW-Madison.

Ellie, her husband and son live in the Madison, Wisconsin, area. Please join us in welcoming Ellie to 1st Auto!

Updated Mailing Address for Payments

We recently enhanced the mail processing system at WRC to increase efficiency. The improved system features a change in how payments are processed. Effective immediately, please mail all checks to our post office box:

Wisconsin Reinsurance Corporation
P.O. Box 7988
Madison, WI 53707-7988

Thank you for your understanding and assistance in implementing the improved mail processing system.