CSR24 Going Live September 1

As of September 1, you will have access to your clients’ information via CSR24 for business written through WRC Agency. CSR24 syncs with our agency management system, giving you real-time access. This online portal will allow you to access policy documents, view policy information, submit changes, print ID cards and request certificates of insurance. In addition, you can upload documents for us, find our contact information, ask questions and submit loss notices.

With the implementation of CSR24, WRC Agency will no longer send emails to our agents with copies of new business, endorsements, renewals, cancellation notices, recissions, audit documents or other materials received by the carriers. Documents will automatically be associated with each of your respective clients in CSR24.

To access the new system, you will need to contact wrcagency@thewrcgroup.com for your username and password. There is only one username and password per agency. Access to CSR24 can be found at wrcagency.com or by clicking here.

CSR24 will benefit your agency in a variety of ways, including:

You have the latest policy information for your clients. If the carrier downloads into our agency management system, policy information will be updated each weekday morning. If the carrier does not download into our system, policy documents will be associated with clients and accessible to you as soon as we receive and process.

You will be able to:

  • View policy information
  • Add, change or remove drivers, vehicles and locations. All other changes can be submitted via email request within CSR24
  • Request a Certificate of Insurance
  • Submit claim information
  • Upload documents to WRC Agency
  • Look up and contact WRC Agency team members

Please note that we cannot send notifications when your clients’ policy information is updated, so be sure to check CSR24 on a regular basis.

By moving to CSR24, you will have easier access to your clients’ information and it will enable our team to focus on serving you.

We hope you find value in this new tool. Please share your feedback so we can continue to enhance CSR24.

Introducing the New Leader of 1st Auto

Ellie Walsh. Photo: Miriam Bulcher Photography

We’re pleased to introduce you to Ellie Walsh, who has been named Senior Vice President of Insurance and will lead 1st Auto.

Ellie joins 1st Auto after 20 years at American Family Insurance. Her most recent position was Claims Data and Analytics Director. She also held roles in claims, personal and commercial lines underwriting, and product management.

“I am excited to join The WRC Group and specifically 1st Auto,” says Ellie. “I look forward to applying my management and data analytics experience and working with the 1st Auto team to enhance our products and operations.”

She earned a Bachelor of Business Administration degree from the University of Wisconsin-Madison and a Master of Business Administration degree from Edgewood College. She also earned a Master’s Certificate in Project Management and a Digital Leader Certification from UW-Madison.

Ellie, her husband and son live in the Madison, Wisconsin, area. Please join us in welcoming Ellie to 1st Auto!

Updated Mailing Address for Payments

We recently enhanced the mail processing system at WRC to increase efficiency. The improved system features a change in how payments are processed. Effective immediately, please mail all checks to our post office box:

Wisconsin Reinsurance Corporation
P.O. Box 7988
Madison, WI 53707-7988

Thank you for your understanding and assistance in implementing the improved mail processing system.

WRC Named a Best Place to Work in Insurance for Second Year

The WRC Group has been named in the annual Best Places to Work in Insurance program, which recognizes employers for their outstanding performance in establishing workplaces where employees can thrive, enjoy their work and help their companies grow.

WRC is one of the leading mutual reinsurers in the United States. The company partners with mutual clients, offering products and services they need to remain competitive, providing professional guidance when requested, and advancing funds quickly to assist with large-scale losses. The WRC Group includes Wisconsin Reinsurance, 1st Auto, WRC Agency and Wisconsin Adjusting Service, Inc.

“The WRC Group is thrilled to be named a Best Company to Work for in Insurance for a second year in a row!” says Jason Fogg, WRC Executive Vice President. “Our people are what makes WRC special and we couldn’t be prouder of them. They have stayed focused and positive during what has been one of the most challenging times many of us have faced. We can’t thank them enough for their hard work and dedication. Not only do our colleagues look out for our customers, they look out for each other. It’s that culture that makes WRC such a wonderful place to work.”

WRC performs well in employee ratings for culture and benefits. Employees also give WRC high marks for its response to the pandemic, including a commitment to safety, a seamless transition to employees working from home and prompt fulfillment of equipment needs. The company focuses on giving back, and employees remain active participants in that effort. They share their time and talents for numerous company-sponsored events, including volunteering at a local food bank.

Best Places to Work in Insurance is an annual sponsored content feature presented by the Custom Publishing unit of Business Insurance and Best Companies Group that lists the agents, brokers, insurance companies and other providers with the highest levels of employee engagement and satisfaction. Harrisburg, Pennsylvania-based Best Companies Group identifies the leading employers in the insurance industry by conducting a free two-part assessment of each company. The first part is a questionnaire completed by the employer about company policies, practices and demographics. The second part is a confidential employee survey on engagement and satisfaction.

The program divides employers into the categories of small, 25-249 employees; medium, 250-999 employees; and large, 1,000 or more employees. This year’s report features 100 companies of various sizes, from 25 employees to more than 4,000.

The ranking and profiles of the winning companies will be unveiled as a sponsored content supplement in the October issue of Business Insurance and online at BusinessInsurance.com.

Business Insurance is the authoritative news and information source for executives concerned about risk and the impact on their business. With information for risk managers, insurers, brokers and other providers of insurance products and services, Business Insurance delivers in-depth analysis on new and emerging risks, case studies of successful programs, market intelligence on trends, and guidance on how to capitalize on opportunities and overcome challenges.

In addition to a monthly print magazine, Business Insurance provides essential news via its website, BusinessInsurance.com; daily and weekly e-newsletters; and breaking news via email news alerts. To subscribe, please contact Business Insurance at info@businessinsurance.com.

Best Companies Group works with partners to establish “Best Places to Work,” “Best Companies,” and “Best Employers” programs on a national, state-wide and regional basis. Through its thorough workplace assessment using employer questionnaires and employee satisfaction surveys, Best Companies Group identifies and recognizes companies that have been successful in creating and maintaining workplace excellence.