Help

Need to report a Claim? Call (800) 329-7020

Office Hours: Monday – Friday 8:30 a.m. – 4:30 p.m.

How do I pay a WRC Agency bill? Click here: WRC Agency Bill Pay

Download the WRC Agency Bill Pay Instructions

How do I send a secure email? Click here to get to the login: Secure email

Download the Email-Encryption-External-Manual-v4

Who do I contact if I’m trying to access the secure side of the website? Email webadmin@thewrcgroup.com

Do I pay my 1st Auto premium on this page?

No, you are on the WRC Agency website. Click here to go to the 1st Auto website, then click Pay Bill and enter your policy number to ensure your payments are properly credited to your 1st Auto premium.

When are payments applied to my policy?

If you pay your bill online, typically it is applied the next business day.  However, we encourage you to forward a copy of your receipt to wrcagency@thewrcgroup.com if the payment is urgent.  Sometimes it can take up to two business days to post to our account.

Can I pay with a credit card?

Yes, we accept MasterCard, Visa, and Discover. Please refer to your invoice for the payment amount required.

When I enter the payment portal – why do I see a US Bank logo?

US Bank is our trusted service provider which allow us to securely receive online customer payment by credit card or checking account

What happens if I do not have sufficient funds in my checking or savings account?

Unfortunately you will be responsible for any NSF fees charged by your bank.

I contacted my agent to request a change on my policy. Should I still pay my current invoice?

Yes, please pay your minimum current balance to prevent a lapse in your coverage. Premium changes will adjust your future installments or a refund will be issued if there is no remaining balance due.

Does WRC Agency charge other fees associated with processing payments?

These payment services are offered at no additional charge:

  • Credit card payments
  • Payments by phone using credit or debit cards
  • Online payments where we accept credit/debit and eCheck (ACH) payments

If my policy is canceled or non-renewed, can I make a payment to reinstate it?

Please be sure to contact your agent. Making a payment on a canceled or non-renewed policy does not mean your policy is automatically reinstated.

How do I cancel an online payment?

If you are a non-registered user and this is a single payment on a future date, this authorization remains in full force and effect until you notify your bank, or notify the payee of its termination by calling the WRC Agency Customer Service at (800) 329-7020 and cancelling the pending payment within three banking days before your account is scheduled to be debited. If you are a registered user and this is a single payment on a future date or a recurring payment, this authorization is to remain in full force and effect until you notify your bank, or notify the payee of its termination by canceling any pending payments and, if applicable, recurring payment instructions within this system at least three banking days before your account is scheduled to be debited.

How do I send a secure email?

We use Zix for our secure email. Click here to go the login. For more information download this manual: Email-Encryption-External-Manual-v4