Spring Cleaning – The Office Version
Spring is in the air and many of us are looking to clean up and get organized, at home and at the office. Now is a great time to check in with your clients — often our insureds forget to call us when there have been changes in their lives.
Of course, we’d appreciate it if you sent along any information that is pertinent to any policies we service.
Here are a few things that might need updating:
- Changes to address, phone numbers, email addresses
- New purchases
- Driver changes: Marriage, death, new drivers or adult children moved out or gone off to college
- Changes in use of vehicles: New job or retirement, vehicles coming out of or going into storage
- Improvements or additions, repairs or replacements
- Jewelry purchases, other collectibles, guns
- Equipment purchases
- New outbuildings
- Livestock or crop changes
- Change in entity status, new owner or officers
- Increased or decreased gross sales
- Employees hired or let go
Don’t forget to make those updates to the umbrella or excess liability policy if needed.
These questions are important and need to be asked — don’t assume you know the answers. You don’t want to hear about a vehicle or driver that should have been added to a policy when the insured calls in to report a claim. And you don’t want to lose a client to a competitor because of lower rates, when in reality, the client didn’t tell you about changes that would reduce their premiums.
We often hear that the only time a client talks to their agent is when the client makes the phone call. Don’t presume the client understands their obligations in the insurance contract. Per a YouGov study, nearly 40% of consumers admit to not reading their car or home insurance policies because it takes too much time, uses complicated terminology and is boring.
We can use our expertise to help our clients understand their policy coverages. Out clients expect us to ask the questions and make the best recommendations to them. Give those clients a call and they’ll remember why they chose your agency.