Life doesn't exactly wait till it's convenient for you to throw a wrench in your plans. At 1st Auto, we are ready and willing to help you after a loss has occurred. We work with you throughout the entire claims process - from initial communication through final resolution - to provide fast, caring service and to resolve your claim.
If you have an accident or loss, you may report a claim in one of the following ways:
1st Auto’s Claims Department is staffed with trained professionals that provide you with prompt, fair, and courteous service. To monitor our service level, a postage-paid Customer Service Response Card is sent to policyholders that have a claim. Please return it when you receive it, we value your feedback!
When an accident happens and your vehicle is damaged, you experience first-hand just how much you rely on it. Getting you back on the road after an accident is our top priority.
1st Auto offers a Direct Repair Program vehicle repair option. We have carefully selected auto repair shops based on their quality of work, timeliness of service, and our prior experience with them.
You are free to choose your own shop. Only you, the owner, has the authority to authorize repairs.
Three Easy Steps
If you do not find the shop of your choice on our list, report your claim and we will work with you to acquire an estimate, or set up a vehicle inspection and an agreed repair price.