Claims Administrative Assistant

Company Overview

WRC provides a variety of insurance solutions for mutual insurers and consumers. We are currently looking for an experienced Administrative Assistant to work as part of a team of support staff for the Claims department of our subsidiaries, 1st Auto & Casualty and WASI. We offer great benefits and a variety of flexible work schedules.

Position Overview

Provides general administrative assistant and office support such as:

  • Timely, clear and professional communication with customers, agents and vendors.
  • Frequently making and receiving phone calls, including first reports of accidents.
  • Entering payments, copying, entering data and preparing and editing correspondence.
  • Processing incoming and outgoing mail.
  • Using a variety of software to manage, prepare and document your work.
  • Regular collaboration with teammates and the department.
  • Regular 1:1, open conversations with your manager to discuss your performance, goals and development plan.

This non-exempt position has a 35-hour work week and periodic opportunities to work remotely after initial training.

Department Overview

  • Training to help you become confident and skilled in working with our system, learning our processes and insurance vocabulary.
  • Proven track record of developing interested employees’ knowledge and skills to help them prepare for lateral or advancement opportunities.

About You

  • Strong customer service focus with excellent verbal and written communication skills, including the ability to proof/edit own work.
  • Comfortable with a fast pace and a high volume of phone calls.
  • Excellent organizational and time management skills.
  • Able and willing to learn and collaborate.
  • Typing speed: Minimum 50 wpm, 95% accuracy.
  • Proficiency in Microsoft Office products including Word, Excel and Outlook required.
  • Minimum of 2 years of work experience as Administrative Assistant or similar position.
  • No insurance knowledge or experience is required.

Application Process

To apply, upload your resume below. Or send an email with your resume to and put the job title in the subject line.


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