Claims Administrative Assistant

Company Overview

WRC provides a variety of insurance solutions for mutual insurers and consumers. We are currently looking for an experienced Administrative Assistant to work as part of a team of support staff for the Claims department of our subsidiaries, 1st Auto & Casualty and WASI. We offer great benefits and a variety of flexible work schedules.

Position Overview

Provides general administrative assistant and office support such as:

  • Timely, clear and professional communication with customers, agents and vendors.
  • Frequently making and receiving phone calls, including first reports of accidents.
  • Entering payments, copying, entering data and preparing and editing correspondence.
  • Processing incoming and outgoing mail.
  • Using a variety of software to manage, prepare and document your work.
  • Regular collaboration with teammates and the department.
  • Regular 1:1, open conversations with your manager to discuss your performance, goals and development plan.

This non-exempt position has a 35-hour work week and periodic opportunities to work remotely after initial training.

Department Overview

  • Training to help you become confident and skilled in working with our system, learning our processes and insurance vocabulary.
  • Proven track record of developing interested employees’ knowledge and skills to help them prepare for lateral or advancement opportunities.

About You

  • Strong customer service focus with excellent verbal and written communication skills, including the ability to proof/edit own work.
  • Comfortable with a fast pace and a high volume of phone calls.
  • Excellent organizational and time management skills.
  • Able and willing to learn and collaborate.
  • Typing speed: Minimum 65 wpm, 95% accuracy.
  • Proficiency in Microsoft Office products including Word, Excel and Outlook required.
  • Minimum of 2 years of work experience as Administrative Assistant or similar position.
  • No insurance knowledge or experience is required.

Application Process

To apply, upload your resume below. Or send an email with your resume to hr@thewrcgroup.com and put the job title in the subject line.

 

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