Billing Specialist

Company Overview

WRC provides a variety of insurance solutions for mutual insurers and consumers. We are currently looking for a Billing Specialist for our subsidiary, 1st Auto & Casualty. We offer a variety of flexible work schedules and great benefits.

Position Overview

Our Billing Specialists are our insureds’ and agents’ primary resource for billing and payment questions. As a Billing Specialist, you would also complete a variety of billing and payment processing tasks such as:

  • Handling a high volume of phone calls.
  • Answering questions and explaining bills to customers and agents.
  • Taking payments and processing refunds.
  • Appropriately documenting and handling NSFs, non-payment cancellations, late payment reinstatements and collections within your authority.
  • Regular collaboration with teammates and the department.
  • Regular 1:1, open conversations with your supervisor to discuss your role, goals and development plan.

This non-exempt position has a 35-hour work week and periodic opportunities to work remotely after initial training.

Department Overview

  • Training to help you become confident and skilled in working with our systems and learning our processes.
  • Proven track record of developing interested employees’ knowledge and skills to help them prepare for lateral or advancement opportunities.

About You

  • Comfortable with a fast pace and a high volume of phone calls.
  • Strong customer service focus and attention to detail.
  • Good verbal and written communication skills.
  • Ability to multitask, prioritize and manage time efficiently.
  • Ability and willingness to learn and collaborate.
  • Education, work or volunteer experience reflecting these skills and attributes. No insurance knowledge or experience is required.
  • Experience with payment processing and a call center environment preferred.

Benefits

To learn about benefits and a career at The WRC Group, see our Careers page.

Application Process

To apply, upload your resume below. Or send an email with your resume to hr@thewrcgroup.com and put the job title in the subject line.

 

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