Billing Specialist

Company Overview

WRC provides a variety of insurance solutions for mutual insurers and consumers. We are currently looking for a Billing Specialist for our subsidiary, 1st Auto & Casualty. We offer a variety of flexible work schedules and great benefits.

Position Overview

Our Billing Specialists are our insureds’ and agents’ primary resource for billing and payment questions. As a Billing Specialist, you would also complete a variety of billing and payment processing tasks such as:

  • Handling a high volume of phone calls.
  • Answering questions and explaining bills to customers and agents.
  • Taking payments and processing refunds.
  • Appropriately documenting and handling NSFs, non-payment cancellations, late payment reinstatements and collections within your authority.
  • Regular collaboration with teammates and the department.
  • Regular 1:1, open conversations with your supervisor to discuss your role, goals and development plan.

This non-exempt position has a 35-hour work week and periodic opportunities to work remotely after initial training.

Department Overview

  • Training to help you become confident and skilled in working with our systems and learning our processes.
  • Proven track record of developing interested employees’ knowledge and skills to help them prepare for lateral or advancement opportunities.

About You

  • Comfortable with a fast pace and a high volume of phone calls.
  • Strong customer service focus and attention to detail.
  • Good verbal and written communication skills.
  • Ability to multitask, prioritize and manage time efficiently.
  • Ability and willingness to learn and collaborate.
  • Education, work or volunteer experience reflecting these skills and attributes. No insurance knowledge or experience is required.
  • Experience with payment processing and a call center environment preferred.


To learn about benefits and a career at The WRC Group, see our Careers page.

Application Process

To apply, upload your resume below. Or send an email with your resume to and put the job title in the subject line.


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